Your privacy matters to us. This document explains exactly how ohtogel collects, uses, stores, and protects your personal data — written plainly so you understand what you're agreeing to.
These six principles guide every data decision we make at ohtogel. They summarise the full policy below — but please read the complete document for your full rights and obligations.
Ohtogel collects personal data that is strictly necessary to provide services, verify your identity, and comply with our licensing obligations. We do not collect data speculatively or beyond what is required for a defined purpose.
Your personal information is never sold, rented, or traded to third-party advertisers or data brokers. Ohtogel's revenue comes from our gaming services — not from monetising your data to outside parties.
We implement 256-bit SSL encryption, access controls, and regular security reviews to protect your personal data from unauthorised access, disclosure, or loss. Security is treated as an engineering priority, not an afterthought.
You have the right to access, correct, and request deletion of the personal data we hold about you. Requests are processed within a reasonable timeframe in accordance with applicable data protection obligations.
Personal data is retained only for as long as necessary to fulfil the purposes described in this policy, or as required by our licensing authority and applicable legal obligations. When no longer needed, data is securely deleted or anonymised.
This policy tells you clearly what data we collect, why, how it is used, and with whom it may be shared. If we update our practices, we will update this policy and notify you. No hidden data practices — what you see here is what happens.
Ohtogel International Ltd ("the Company", "ohtogel", "we", "us", "our") operates the online gaming platform accessible at https://ohtogel.lat (the "Platform"). In the course of providing our services to users ("you", "your", "User", "Player"), we collect and process certain personal data. This Privacy Policy ("Policy") describes the types of personal data we collect, the purposes for which we process it, the parties with whom it may be shared, and the rights you have in relation to your data.
This Policy applies to all personal data collected through your use of the Platform — including registration, account management, deposits and withdrawals, gameplay, communications with our support team, and any other interaction with our services. It applies to all Users globally, including players based in Malaysia and other jurisdictions where the Platform is accessible.
This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, both of which contain additional provisions relevant to the processing of your personal data.
For the purposes of this Policy, the following definitions apply:
Ohtogel collects the following categories of personal data in the course of providing our services:
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, MyKad / passport number | Registration and KYC verification |
| Contact Data | Email address, phone number, residential address | Registration and account management |
| Financial Data | Payment method details (e-wallet references, bank account details), transaction history, deposit and withdrawal records | Deposits, withdrawals, and payment processing |
| Technical Data | IP address, browser type and version, device type, operating system, session timestamps | Automatically upon Platform access |
| Usage Data | Games played, bets placed, betting history, session duration, features used | During active Platform use |
| KYC Documentation | Copies of government-issued ID, proof of address, payment method verification documents | Before first withdrawal and upon request |
| Communications Data | Live chat transcripts, email correspondence, support ticket records | When you contact our support team |
| Responsible Gambling Data | Deposit limit settings, self-exclusion requests, problem gambling flags | When responsible gambling tools are used |
We collect personal data through the following means:
4.1 Direct Collection
Data you provide to us directly when you register an Account, complete our KYC process, make a deposit or withdrawal, contact our support team, or use any feature of the Platform that requires you to submit information.
4.2 Automated Collection
Technical and usage data collected automatically through your interaction with the Platform, including via cookies, web server logs, and analytics tools. This data is collected whenever you access the Platform regardless of whether you are logged in.
4.3 Third-Party Sources
In certain circumstances, we may receive personal data about you from third-party sources, including:
We process your personal data for the following specific and documented purposes:
Ohtogel processes your personal data under one or more of the following legal bases:
Ohtogel does not sell, rent, or trade your personal data to third parties. We share personal data only where necessary and under appropriate safeguards, in the following circumstances:
7.1 Service Providers (Data Processors)
We engage third-party service providers who process data on our behalf under written data processing agreements, including:
7.2 Legal and Regulatory Disclosures
We may disclose your personal data to law enforcement agencies, regulatory bodies, or government authorities where required by law, court order, or our licensing obligations. We will always seek to notify you of such a disclosure where legally permitted to do so.
7.3 Corporate Transactions
In the event of a merger, acquisition, or sale of all or part of our business, personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations being maintained.
As an internationally licensed platform, ohtogel operates infrastructure and engages service providers located in multiple countries. Your personal data may therefore be transferred to, stored in, and processed in jurisdictions outside of Malaysia. Where such transfers occur, we ensure that appropriate safeguards are in place — including contractual clauses that bind recipients to data protection standards equivalent to those applied by the Company.
By using the Platform, you acknowledge and consent to the international transfer of your personal data as described in this Policy. If you have concerns about how your data is handled in a specific jurisdiction, please contact our support team.
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised.
The Platform uses cookies and similar tracking technologies to enhance your experience, maintain session continuity, and support Platform analytics. The following categories of cookies are used:
You may manage your cookie preferences through your browser settings. Disabling certain cookies may limit the functionality available to you on the Platform. Strictly necessary cookies cannot be disabled via browser settings.
Ohtogel implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure:
While we implement robust safeguards, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials and for notifying us immediately if you suspect any unauthorised access.
Subject to applicable law and the conditions set out in this Policy, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team via live chat or by email.
Request a copy of the personal data we hold about you and information about how it is processed.
Request correction of inaccurate or incomplete personal data. Please keep your Account information up to date.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
Request that we limit how we use your data while a dispute or accuracy challenge is under review.
Request your personal data in a structured, commonly used, machine-readable format where technically feasible.
Object to processing carried out on legitimate interests grounds, including profiling for direct marketing purposes.
Withdraw any previously given consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
Lodge a complaint with our Data Protection team or the relevant supervisory authority if you believe your rights have been violated.
We will respond to verified data rights requests within thirty (30) days of receipt. In complex cases, this timeframe may be extended by a further thirty (30) days, in which case we will notify you of the extension and the reason for it. Data rights requests are free of charge unless manifestly unfounded or excessive.
The Platform is strictly intended for individuals aged 21 years and above. Ohtogel does not knowingly collect or process personal data from individuals under this age. Age verification is a mandatory component of our KYC process.
If we become aware that personal data has been collected from an individual who is under the age of 21, we will immediately suspend the associated Account and take steps to delete the personal data in question. If you believe that a minor has registered an Account on the Platform, please contact us immediately via live chat.
The Platform may contain references to third-party services — such as payment providers including Touch 'n Go eWallet, Boost, and GrabPay — that operate under their own privacy policies. Ohtogel is not responsible for the data practices of third-party service providers when you interact with their services directly (e.g., when completing a payment transaction through a payment provider's own interface).
We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of our Platform.
Ohtogel reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or our services. Where a material change is made, we will notify registered Users via a platform notification or email to the address on file, and update the "Last Updated" date at the top of this page.
Continued use of the Platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should discontinue use of the Platform and may request Account closure in accordance with our Terms & Conditions.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to make a complaint about our data handling practices, please contact us through the following channels:
Our Data Protection team will acknowledge your request within two (2) business days and provide a substantive response within thirty (30) days. For urgent matters — such as suspected data breaches or unauthorised access to your Account — please use live chat for the fastest response.
We take data protection seriously. Join over 850,000 Malaysian players who trust ohtogel with their personal information and their gaming experience. For players aged 21 and above only.